Frequently Asked Questions
Assistance with your orders, shipping, and product inquiries.
What is your shipping policy for international orders?
We offer complimentary express shipping on all orders. International shipments are sent via DHL and typically arrive within 3-5 business days, with all duties and taxes calculated at checkout.
How can I initiate a return or exchange?
You may return your purchase within 14 days of receipt. Items must be in their original condition with all tags attached. Please use the prepaid return label included in your package to start the process.
How do I find my correct size in The Row collections?
Our collections generally follow standard Italian sizing. Detailed size guides and specific garment measurements are available on each product page to ensure a precise fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I modify or cancel an order after it has been placed?
As we strive to process orders quickly, we are unable to make changes once an order is confirmed. If you need to cancel, please contact client services immediately, though we cannot guarantee cancellation if it has already shipped.
How should I care for my leather and silk items?
To maintain the longevity of your pieces, we recommend professional dry cleaning for silks and specialized leather cleaning for accessories. Specific care instructions are located on the internal care label of each garment.